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SSL & IE Setup
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Today we enacted Secure Socket Layer (SSL) on Blackboard. So there will need to be some setup changes to IE. One is that http://blackboard.maricopa.edu will no longer work as the single URL in the Trusted list of sites. From now on the URL must contain the three digit campus prefix. For example: https://gcc.blackboard.maricopa.edu Also in the security setup you will need to enable Display Mixed Content in Internet Options. For more information please see: http://help.perceptis.com/maricopa/solution.php?kb=1234590 |
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Blackboard Maintenance Complete
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Maricopa's Blackboard winter maintenance has been completed and the system is available for use. You will notice a couple of changes as you login. A new pop up message will appear from your browser stating that you are about to display a page that has both secure and non-secure content, simply press 'OK'. You may also receive a message that you are leaving a secure site. This is normal. After pressing the Submit button to login, press 'OK' to get past the message and then log into the system.
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Exam Recommended Practices
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A list of user recommended practices for both student and instructor has been posted at: Maricopa Bb Bulletin
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Blackboard Server Outage
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August 29, 2007
10:45 AM: Blackboard is currently experiencing technical difficulties. Technicians are aware of the problem and are working to resolve it. There is no estimated time of resolution.
4:00 PM: Maricopa's Blackboard is now available. We apologize for any inconvenience that our down time may have caused you.
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Blackboard Online!
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Maricopa's Blackboard is up and running. The overnight project seems to have been a success and response times are back to normal.
Please let us know if you encounter any problems.
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Blackboard Offline
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May 31, 2007, 4:56 PM:
Maricopa's Blackboard will be down from 8 PM on May 30 until 7 AM on May 31 to correct the slow performance we have seen for the past couple of days. Please check the System Status page for updates. We apologize for any inconvenience.
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Blackboard performance issues
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May 30, 2007, 10:50 PM:
We are currently experiencing performance issues with the Blackboard system. The slow loading of pages and all other performance issues are being aggressively researched by our technical teams and we hope to return to the standards you have come to expect as soon as possible.
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Blackboard Upgrade
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RESOLVED: May 23, 2007: 1:00 PM
Blackboard will be down from 12 AM Tuesday, May 22 until 6 AM Thursday, May 24. Both Blackboard 7 and 6.3 will be affected as Maricopa's Blackboard is upgraded to version 7.1.
We apologize for the inconvenience.
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Blackboard Server Outage
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RESOLVED: 8:45 AM
April 27, 2007: 7:30 AM:
Some Blackboard servers are having technical difficulties. Technicians are aware of the problem and are working to correct it. We apologize for any inconvenience.
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Problems submitting messages in the text box
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Problem: Internet Explorer 7 interferes with saving information to the Blackboard server, which means that messages placed in text boxes simply disappear and meesages appear empty.
What it affects: Any situation where you are adding a message in a text box with a full toolbar. Known problem areas include posting a message to the discussion board and submitting short answer or essay responses on tests.
Solution: There are two procedures to try: adding Blackboard to Internet Explorer 7's list of Trusted Sites and disabling the full toolbar.
- See Setting up Internet Explorer 7 and test to see if this clears up the problem.
- If you still cannot submit anything in text boxes, change the toolbar's availability. See Disabling the Visual Text Box Editor's full toolbar.
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Welcome!
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This website offers support for Maricopa County Community College District's version of Blackboard. This site will help you solve some of your simple problems with Blackboard.
There are some new features, too:
- My Favorite Links: Now you can log in and save the solutions that you find yourself needing over and over again.
- Comments: Are the solutions unclear or have you run into an easier way of doing things? Now you can add your own comments to individual solutions and point other users in the right direction.
- Submit Problem: If you need more help, just click the Submit Problem tab to start the process of getting help.
Best of all, you'll always have the Blackboard technical support you need: the technical support phone number is 1-888-994-4433, and help is on the line 24 hours a day, 7 days a week.
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New Internet Explorer Web Browser released
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Microsoft has released a new version of the Internet Explorer web browser, Internet Explorer 7.
Before you upgrade: See the solution on setting up Internet Explorer 7 so that your access to Blackboard and its features are uninterrupted.
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